Refund policy

We want you to love what you ordered. If something isn't right, here's how returns work.

Return window

You have 30 days after your order is delivered to request a return. Items must be unworn, unwashed, and in the same condition you received them, with tags attached.

How to start a return

Email us at JustHere.Store@outlook.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the address to send it to. Some orders ship from different warehouses, so please don't send items back without contacting us first; returns sent without approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs. If your item arrived damaged, defective, or wasn't what you ordered, we'll cover return shipping and make it right.

Damaged or wrong items

Please check your order when it arrives. If anything is damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund.

Non-returnable items

Gift cards and items marked as final sale can't be returned.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. Original shipping charges aren't refundable unless the return is due to our error.

European Union 14-day cooling-off period

If your order ships to the European Union, you also have the right to cancel or return it within 14 days for any reason, as long as the item is in the same condition you received it.

Questions

Reach us anytime at JustHere.Store@outlook.com.